Unfortunately, we don’t offer cancellations on preorder items. This helps us ensure that the limited preorder stock aligns with incoming orders. Thanks for your understanding!

Of course! As long as the order has not been shipped out, we'd happily update your shipping address.

Please send us an email or message through the shop-chat with your information:

• Order #
• Name with order
• Old Shipping address
• Address you would like updated

Order confirmations are sent to the email or phone number you used at checkout. Be sure to check your spam folder, just in case.
If you still can’t find it, contact us via email or store chat with your information:

• Name
• Shipping address
• Email
• Phone

We’ll help retrieve your order number as long as it’s in our system.

Yes! Our fulfillment center is located in the United States, but we can ship internationally.

We strongly recommend reading our shipping FAQ information with international shipments.

Once the preorder window is closed, and the product production is completed, we'll go through quality checking the products before fulfillment.

Fulfillment time can range from a few days to a couple of weeks depending on the influx of orders, as we process them in the order that they have been placed.

We are still a very small team and appreciate your patience and support!
If any order needs to be expedited, please contact us via email/ store-chat, and we will do our best to accommodate.